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Shipping Policy

Shipping Policy for Cooney's Bike Care

Effective Date: 12/04/2025

At Cooney's Bike Care, we are committed to providing timely and reliable shipping for all our products. This Shipping Policy outlines the terms and conditions for shipping, including delivery times, costs, and responsibilities.

1. Shipping Locations

We offer shipping to a variety of locations, including domestic and international addresses. Shipping availability is based on the product and delivery destination. Please check the shipping options at checkout to confirm if we can ship to your location.

2. Shipping Methods and Delivery Times

We provide different shipping options to suit your needs. Delivery times vary based on the shipping method chosen and the destination.

  • Standard Shipping: Estimated delivery within 5-7 business days.

  • Expedited Shipping: Estimated delivery within 2-4 business days.

  • International Shipping: Delivery times for international orders may vary. Estimated delivery is between 7-14 business days, depending on the country.

Please note that the delivery timeframes are estimates and may be affected by factors such as weather conditions, customs delays, or other unforeseen circumstances.

3. Shipping Costs

Shipping costs are calculated based on the size, weight, and destination of the order. The exact shipping fee will be displayed at checkout before payment is made.

  • Free Shipping: We offer free standard shipping on orders over 100 within Ireland.

  • International Shipping: International orders may be subject to additional shipping fees, which will be calculated at checkout.

4. Order Processing Time

Once your order is placed, it will be processed within 1-2 business days (excluding weekends and holidays). Please note that some custom or special-order items may require additional processing time, which will be communicated to you upon placing the order.

5. Tracking Your Order

After your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor your order’s progress and estimated delivery date.

6. Delivery Delays

While we strive to meet delivery times, please be aware that certain factors beyond our control—such as weather delays, customs clearance for international orders, or carrier issues—may result in delays. We will keep you informed of any significant delays.

7. Damaged or Lost Packages

If your package arrives damaged or if you believe it has been lost, please contact our customer service team immediately at [Insert Contact Email]. We will work with you to resolve the issue as quickly as possible. For damaged packages, please provide photos of the damage for us to assist with a claim to the carrier.

8. Incorrect Shipping Information

Please ensure that the shipping address entered during checkout is accurate and complete. We are not responsible for delays or issues caused by incorrect or incomplete address information. If you notice an error in your shipping details, please contact us immediately at [Insert Contact Email], and we will do our best to assist you before the order is processed.

9. Customs and Import Duties (For International Orders)

For international shipments, you may be subject to additional customs charges, taxes, or import duties, which are determined by the destination country. These charges are the responsibility of the recipient and are not included in the shipping costs paid at checkout. Please check with your local customs office for more information about applicable charges.

10. Returns and Exchanges

If you wish to return or exchange an item, please refer to our Return Policy for further information. You will be responsible for the return shipping costs unless the item is defective or incorrect.

11. Contact Us

If you have any questions or concerns regarding our shipping policy or need assistance with your order, please don’t hesitate to contact us:

Cooney's Bike Care

Email: Surronireland@gmail.com
Phone: 0830210048

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